Assessment Result: RESEARCHER
Researchers are cognitive in nature and emphasize the importance of drawing conclusions and basing their actions on facts. They strive to be accurate and compliant in everything that they do. They manage their workdays by combining the need to have all of the answers and using information with the facts they researched. They will meticulously research a subject to ensure that they are confident with the conclusions they draw. Researchers prefer a peaceful work environment and will work to maintain this type of atmosphere.
Researchers are uncomfortable with outwardly aggressive people. They may appear mild and even shy but despite this, they want to control their environment. They prefer to exert this control indirectly by requiring adherence to rules and standards. They are concerned with the “right” answer and may have trouble making decisions in ambiguous situations. When they do make a mistake, they hesitate to acknowledge it and instead immerse themselves in searching for information that may still support their position. They would be better served by admitting their mistake and asking for help.
For any task given, they will become the “expert”
Research to have the “right answer”
Adheres to rules and standards*
Make decisions based on facts
Areas That Need Support:
Researchers do not bend the rules.
They judge themselves by the work they produce.
They may become overwhelmed with details or focus on the wrong details.
They may have trouble asking for help, and acknowledging mistakes.
They need all of the information to be able to make decisions.
They listen when it is convenient for them.
They try to avoid confrontations.
They can be critical of others if they think their way is “wrong” or “illogical.”
They need guidelines and direction; fears chaos.
Role in Office:
Would a Researcher be good at cold calling?
No; Researchers are more comfortable working on administrative tasks and contacting current customers, keeping their demeanor businesslike and helpful.
Would a Researcher make a good customer service representative?
Yes; Researchers are well suited for a customer service position. Although they do not have an outgoing personality, they do enjoy educating customers on their products. Note: make sure they are given guidelines, processes, etc to make them successful.
What role is best for a Researcher?
Potential roles best suited for a Researcher include Investment Analyst, Financial Analyst, Systems Administrator, and Customer Service.
Describe when you needed to contact customers about rate increases, billing errors, etc. What was your approach? What did you say? What was the response?
Part of your responsibilities will be handling customers coming into the office. How will you adjust your priorities, schedule, and tasks to accommodate the customers? Will you be able to walk away from unfinished tasks? Occasionally, have unfinished projects at the end of the day.
Our phone doesn’t stop ringing. What do you do to keep yourself from getting stressed out?
Your manager asks you to create a process for an unfamiliar or untrained task. How would you handle it?
What's your communication style? What way do you prefer to communicate with others?
What has been the greatest disappointment in your career?
You are completing paperwork for a client and realize missed an important detail that could lose the entire deal. What do you do?
Example Interview Questions:
Click here to find additional Sample Interview Questions based on personality type.
Benefits to the Team:
Suggestions on how to Communicate:
Be clear, detailed, and factual.
Schedule meetings only when needed along with a prepared agenda.
Feedback should be detailed, specific, and factual.
**Disclaimer** - Candidates should not be hired or rejected for a position based on their Personality Assessment Results alone. Make sure you are using the assessments as a piece of your process, giving equal consideration to the assessment, resume/experience, and interview.
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