Assessment Result: PERFECTIONIST
Perfectionists are logical and practical in their thinking. They tend to follow an orderly routine in both their home and work lives. They strive for consistent working conditions and predictable tasks. They do best with a clearly defined job description. They need specifics on what is expected, how much time is required, and how their work will be evaluated. Although they like to check out the opinion of their managers, they are capable of making major decisions as long as they have all the information to draw their own conclusions. They evaluate themselves and others by precise standards for achieving concrete results while adhering to standard operating procedures.
Perfectionists may get overwhelmed and focus too much on the smaller details of a situation rather than the bigger picture. They may define their worth by the work that they complete and not by who they are as people. As a result, they tend to react to personal compliments with suspicion. Acceptance of sincere reinforcement for who they are can increase their self-confidence.
Strive for consistent work conditions
Follows orderly routine
Needs specifics of responsibilities
Makes informed decisions
Maintains standards; Quality control
Reviews issues; asks questions to find a solution
Areas That Need Support:
Perfectionists do not like change; they are very set in their ways.
They are slow to move without directions or guidelines. Their fear of consequences prevents action.
They can become overwhelmed with details and may not see the bigger picture.
They tend to lean on others and may be seen as passive.
They may not share feelings or opinions.
They prefer to communicate in writing (text, email, etc).
They have a need for perfection and feel their worth based on their work.
They are not comfortable “bending” or going against the rules.
Role in Office:
Would a Perfectionist be good at cold calling?
No; Perfectionists are more comfortable contacting clients where a business relationship has already been established, such as current customers for retention calls.
Would a Perfectionist make a good customer service representative?
Yes; Perfectionists have the capability of being good customer service representatives. Although they do not have an outgoing personality, they are patient, attentive, and will educate the customers on their products.
Note: make sure they are given guidelines, processes, etc to make them successful.
What role is best for a Perfectionist?
Potential roles suited for a Perfectionist include Quality Assurance, Billing, Risk Management, Customer Service, and Client Success.
Have you ever bent the rules in assisting a customer? Tell me the situation and the outcome.
How do you measure or evaluate your performance at work? How do you measure or evaluate others’ performance at work?
How do you define sales?
Tell me about a time you faced a conflict while working on a team. How did you handle that?
What type of management style helps you thrive?
Have you become overwhelmed with your tasks/responsibilities? What did you do? What do you do now to avoid that from happening again?
As a customer service representative, you will be required to do some cross-selling. Tell me about your past experience, goals, etc, and how you will apply those skills in this role.
Example Interview Questions:
Click here to find additional Sample Interview Questions based on personality type.
Managing a Perfectionist:
Allow them to share their ideas and change up their routine from time to time. Ask for ideas on how to improve team performance. Allow them to make decisions within specified boundaries. Remind them small details are just as important as “big picture” thinking. Assist in the detailed areas of the job to prevent stress. Help the refine their skills to prepare them for opportunities for advancement and create a competitive compensation plan. Keep them motivated and engaged by mentoring, training, and encouraging a healthy competitive environment. Remind them to listen to others and to consider others when making decisions.
Benefits to the Team:
Focus on quality control.
Maintains a certain level of standards.
Being in an unknown situation or not having the answers readily available.
Not having control.
Suggestions on how to Communicate:
Plan out what you will say first.
Be prepared for questions and have answers with details.
Ask questions. They may not be forthcoming with answers initially.
Schedule meetings with a prepared agenda. Emails should be well formatted, detailed, and provide positive feedback.
**Disclaimer** - Candidates should not be hired or rejected for a position based on their Personality Assessment Results alone. Make sure you are using the assessments as a piece of your process, giving equal consideration to the assessment, resume/experience, and interview.
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