Assessment Result: KNOWLEDGEABLE
Summary:
Knowledgeables are good at monitoring their work performance. They are disciplined and have high expectations of themselves and others. They are concerned with following rules, processes, and established routines. Their persuasiveness and easy-going nature allow them to build relationships easily and get along well with others. They are driven to be good at something. Although they are constantly working to improve their skills and knowledge and become the “go-to” person or the “expert” in a specific area, they may give the impression that they know something about many things. This is noticeable when they verbalize their familiarity with a variety of subjects. As they interact with others, they often appear to be relaxed and easy-going, therefore, their style may appear to be quite diplomatic.
Knowledgeables have a tendency to verbalize their disappointment in others if they have not met their high standards. However, their greatest fear is what others think about them. They may come across as Know-it-alls. They would increase their effectiveness by showing more appreciation for others' contributions, even when others may not do things the way they consider to be the right way. Their easy-going nature may change quickly and they will tune others out when they become extremely focused on their work. They may procrastinate on new tasks that have changed from the old way. They will need guidelines and help setting priorities. They have an influential personality but their sales may get slowed down by their need for perfection. They will fit well into any agency although they won’t be the dominant personality in the office.
They show faux confidence and may seem to know Sales, however, the application of that knowledge may not happen.
Strengths:
Disciplined and Monitor own work
People person/outgoing
Diplomatic; Tidy
Good Communicator/Active Listener
Positive Attitude
Concerned with rules, routines, and processes
Relaxed/Easy going
Driven to improve their skills and knowledge to be the “Expert”
Areas That Need Support:
Knowledgeable personalities can be unassertive.
They worry about what others think.
They need guidelines and help setting priorities.
They may tune others out and become focused on work.
They may be a know-it-all and need to be reminded to show appreciation.
They often resist change and may procrastinate.
They will verbalize disappointment in others if standards are not met.
They can be sensitive to criticism.
Role in Office:
Would a Knowledgeable be good at cold calling?
Knowledgeables may be good at cold calling due to their ability to build rapport and listen.
Would a Knowledgeable make a good customer service representative?
Yes; Knowledgeables make a good addition to customer service as they are outgoing, reliable, and great at following procedures.
What role is best for a Knowledgeable?
Potential roles suited for Knowledgeables include Customer Service, Retention Specialist, Account Manager, Telemarketer, Billing, Administrative Assistant, and Office Manager.
Tell me about a time when you weren’t provided guidelines/rules/processes for work. What did you do? How did you resolve it?
Tell me about a time your manager wasn’t satisfied with the results of your work. How did you discuss the issues? What did you do differently the next time?
How do you prioritize your tasks and responsibilities during the day?
How would you deal with an angry customer? At what point would you bring in your manager?
Give me an example of a time your customer wanted to cancel their service because the competition was cheaper. Were you able to save the deal? How?
How do you handle negative feedback?
Tell me about your experience with telephone sales or sales in general. Tell me about your goals and whether or not you achieved them.
Example Interview Questions:
Click here to find additional Sample Interview Questions based on personality type.
Managing a Knowledgeable:
Remind them to show appreciation for others.
Try to give them time to adjust to any changes. They may prefer the “old way.” Explain the changes and allow time for questions and adjustments.
When giving feedback, be factual and sincere. Allow for questions. Encourage them to discuss concerns.
Needs help setting priorities and deadlines
Remind them they are a part of a team and not to become so focused on their work.
Remind them to not get hung up on details, especially at the price of a sale.
Benefits to the Team:
Good technical and people problem-solving skills.
Strives to be a “master” in their field.
Wants to be the “go-to” person.
Fears:
Social rejection.
Criticism.
No longer being viewed as the "expert.”
**Disclaimer** - Candidates should not be hired or rejected for a position based on their Personality Assessment Results alone. Make sure you are using the assessments as a piece of your process, giving equal consideration to the assessment, resume/experience, and interview.
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